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Canada (Headquarters)
Tel: 905-946-8066
Fax: 905-917-3567
USA
Tel: 716-337-6808
Lab Service (PPB Analytical Inc)
Tel: 647-812-5296
North America Toll Free
Tel: 1-866-777-3688
中国热线
Tel: 905-946-8066
(中国地区拨打免国际长途费)
General Inquiry / Sales Support
info@spectralabsci.com
Sell Your Lab Equipment
buy@spectralabsci.com
Technical Support
support@spectralabsci.com
Location
Canada (Headquarters)
38 McPherson St, Markham, ON L3R 3V6, Canada
USA
315 Creekside Dr, Buffalo, NY 14228, USA
How To Order
To place an order, please contact us via phone, fax, or email. Please ensure your request includes:
- Instrument Name, Quantity, Catalog Number
- Brief Product Description
- Purchase Order (PO) Number
- Shipping & Billing Addresses
Our catalog represents some of our most popular products. Even if you don’t see what you’re looking for listed, please don’t hesitate to ask. We are constantly expanding our product lines and we have formed alliances with other manufacturers so that we may serve all of your chromatography needs.
Frequently Asked Questions
How much will I save if I buy used?
Purchasing our refurbished instruments can save you anywhere from 30% to 90% compared to purchasing brand new.
How does SpectraLab Scientific handle duties and shipping taxes?
If you are buying from Canada, you must pay HST.
If you are buying from the United States, we will look after duties and customs for freight shipments.
For international purchases, you must look after duties and customs that are not under our control.
What does it mean when an item is on back order?
Our stock reflects our local inventory. If you want to inquire about an item that is on back order at our warehouse, please expect a delay until we can either bring in new stock.
If you are unsure about the availability of an item, please contact us by phone or email. If it will take longer than expected, our support staff will inform you of the availability.
Any discounts on purchase?
Discounts are available on multiple column orders. Please ask for a quotation.
How does your warranty work?
All of our products are warranted to be free from defects in material and workmanship. Warranty lasts three months after shipping. This warranty does not cover the misuse of our products.
SpectraLab Scientific Inc’s warranty begins from the date your equipment is successfully delivered. Any issues that occur during warranty should be reported to SpectraLab Scientific via email (support@spectralabsci.com) immediately, describing the issues in as much detail as possible.
Do not attempt to repair the equipment or involve a 3rd party without our express permission – this will result in voiding our warranty.
Can I view your equipment in person?
Depending on the popularity, the item you wish to view may not yet be refurbished. In order to visit SpectraLab Scientific, we must be sure we have a purchase agreement.
Can we see equipment up running before we purchase it?
Unfortunately, SpectraLab Scientific does not operate this way. Aside from a few specific analyzers in our demo room, we do not begin refurbishing instruments until the sale is approved. We offer warranties on a majority of equipment we sell, so our customers may rest easy knowing that in the event of a malfunction their purchase will be covered.
Can I get the serial number of a particular instrument?
Due to our large inventory of multiple equipment, we do not provide serial numbers unless the item is being sold as-is or without a warranty. However, you may request that we include it on your invoice.
Where does SpectraLab Scientific get its equipment from?
The majority of our instruments come from government and university laboratories and facilities, as well as pharmaceutical firms.
Does SpectraLab Scientific refurbish all of its equipment?
All instruments are tested beforehand to determine whether refurbishment is necessary or not. This testing may indicate that brand new or lightly used equipment does not require any further refurbishment. Learn more about our refurbishment process.
How do you refurbish equipment at SpectraLab Scientific?
We thoroughly check to make sure all refurbished instruments pass our tests. All refurbished equipment is sold with a warranty (excluding consumable parts) and includes Performance Qualification (PQ). All refurbishment is completed by our in-house specialists. Learn more about SpectraLab Refurbishment Process.
Can I have photos of your equipment?
Our website contains photos of the actual equipment that we have available. Due to our large inventory of multiple equipment, we do not provide additional photos unless the item is being sold as-is, without a warranty, or if there are apparent cosmetics issues. We will provide you with a warranty and will be sure to let you know before you make the purchase.
Can I have a photo without a watermark?
We do not provide photos without our SpectraLab Scientific watermark unless the specific purchase has been approved.
Can we submit samples to determine whether equipment will work for our methods?
Yes, customers must have a conditional purchase confirmation, and for an additional charge our technicians can test your sample.
What condition is the equipment in SpectraLab Scientific’s inventory?
A majority of our equipment is guaranteed to be in excellent condition. Often our instruments appear brand new (including original packaging), or very lightly used.
Can I buy any software licenses from you?
SpectraLab Scientific encourages all customers to purchase all software licenses from the original manufacturers, as we can’t transfer software licenses. We include software and workstations with analytical systems free of charge for testing purposes only.
SpectraLab refunds policy
Returns and refunds are not accepted unless we state it on quote. Information on this website is deemed to be correct to the best of our knowledge, but it’s not guaranteed.
SpectraLab Scientific Inc. shall not be liable for any consequential, incidental, or compensatory damages arising from the use of its products. The maximum liability, which can be assumed by SpectraLab Scientific, Inc. shall be limited to the invoice price of the product. We reserve the right to correct any errors on our website. Prices are subject to change without notice.
What services does SpectraLabScientific provide?
We sell refurbished and tested equipment. We offers a variety of services to support your needs. Learn more about Our Services
Will SpectraLab Scientific buy my equipment?
We may accept your used instruments for either trade-in credit or cash settlement.
Does SpectraLab Scientific provide installation and familiarization?
Yes, if you purchase equipment from us we do offer installation and familiarization by our service technicians for an additional fee.
If the instrument is particularly complicated, we highly recommend this service.
If you’ve purchased less-complex equipment from us that you would like to install yourself, we can provide Team Viewer, email, or telephone support for no additional cost.
Is SpectraLab Scientific a broker?
We are not a broker. SpectraLab Scientific exclusively sells pre-owned and refurbished lab equipment.
How soon does SpectraLab Scientific Inc. deliver?
We ship our instruments immediately, delivery can take up to 4 weeks depending on which country and type of order.
Terms
Terms of payment are “Net 30 Days” with approved credit period. In order to avoid unnecessary delays, purchasers who do not have an account with us may charge their order with us to Visa or MasterCard, enclosed check or Money Order, or send commercial and bank references.
Equipment sold to Asia and United States, partial shipment, parts or services might be shipped/delivered from China or the US directly.
Some returned goods may be repaired locally.
Does SpectraLab Scientific have branches outside of Canada?
We currently have connections in many countries. We have our official branch at Upper New York State in the United States. And no tariffs for USA orders. We are in the process of establishing branches in China.