How much will I save if I buy used?

Purchasing our refurbished instruments can save you anywhere from 30% to 90% compared to purchasing brand new.

How do you refurbish equipment at SpectraLab Scientific?

We thoroughly check to make sure all refurbished instruments pass our tests. All refurbished equipment is sold with a warranty (excluding consumable parts) and includes Performance Qualification (PQ). All refurbishment is completed by our in-house specialists, headquartered in Markham, ON Canada.

How does your warranty work?

SpectraLab Scientific Inc’s warranty begins from the date your equipment is successfully delivered. Any issues that occur during warranty should be reported to SpectraLab Scientific via email (support@spectralabsci.com) immediately, describing the issues in as much detail as possible. Do not attempt to repair the equipment or involve a 3rd party without our express permission – this will result in voiding our warranty.

Does SpectraLab Scientific provide installation and training?

Yes, if you purchase equipment from us we do offer installation and familiarization by our service technicians for an additional fee. If the instrument is particularly complicated, we highly recommend this service.
If you’ve purchased less-complex equipment from us that you would like to install yourself, we can provide Team Viewer, email, or telephone support for no additional cost.

What does it mean when an item is on back order?

Our stock reflects our local inventory. If you want to inquire about an item that is on back order at our warehouse, please expect a delay until we can either bring in new stock. If you are unsure about the availability of an item, please contact us by phone or email. If it will take longer than expected, our support staff will inform you of the availability.

Can I view your equipment and facility in person?

In order to visit SpectraLab Scientific, please reach out by phone and make an appointment. If you would like for us to set up equipment for you to examine, please make arrangements with one of our sales representatives!

Can we see equipment up running before we purchase it?

Unfortunately, SpectraLab Scientific does not operate this way. Aside from a few specific analyzers in our demo room, we do not begin refurbishing instruments until the sale is approved. We offer warranties on a majority of equipment we sell, so our customers may rest easy knowing that in the event of a malfunction their purchase will be covered.

Can I get the serial number of a particular instrument?

Due to our large inventory of multiple equipment, we do not provide serial numbers unless the item is being sold as-is or without a warranty. However, you may request that we include it on your invoice.

Does SpectraLab Scientific have branches outside of Canada?

We currently have official branches in the United States and Canada.

What services does SpectraLab Scientific provide?

Aside from the sale of equipment, we offer:
• • Equipment assessment • Equipment repair • Preventative Maintenance (PM), Performance Verification (PV), Performance Qualification (PQ), Installation Qualification (IQ)
  • Service contract
  • Training (either at the customer’s site or in our facilities)
  • Service across most countries worldwide

Can we submit samples to determine whether equipment will work for our methods?

Yes, customers must have a conditional purchase confirmation, and for an additional charge our technicians can test your sample.

Where does SpectraLab Scientific get its equipment from?

The majority of our instruments come from government and university laboratories and facilities, as well as pharmaceutical firms.

Will SpectraLab Scientific buy my equipment?

We may accept your used instruments for either trade-in credit or cash settlement. Please send details of your equipment to buy@spectralabsci.com

What are your lead times?

It will take 1-2 weeks to prepare a typical chromatography systems. Shipping within North America is 3-5 days, and up to 4 weeks internationally. We do offer rush services and overnight shipping for an extra fee.

How does SpectraLab Scientific handle duties and shipping taxes?

If you are buying from Canada, you must pay HST.
If you are buying from the United States, we will look after duties and customs for freight shipments.
For international purchases, you must look after duties and customs that are not under our control.

Can I buy any software licenses from you?

SpectraLab Scientific encourages all customers to purchase all software licenses from the original manufacturers, as we can’t transfer software licenses. We include software and workstations with analytical systems free of charge for testing purposes only.